Data Deletion Instructions
Last updated: 1 November 2026 · Version 1.0
This page explains how to remove your data from AutoFeed (https://autofeed.be), operated by AG IT-Solutions ("AGITS"), including data we received from Instagram and Facebook. You can disconnect a single channel, delete a whole workspace, delete your account, or ask us to do it for you.
1. Disconnect an Instagram account or Facebook page
- Sign in at https://autofeed.be.
- Open Channels in the menu.
- Click Disconnect next to the channel and confirm.
What happens immediately:
- the stored access token for that channel is deleted, so we can no longer publish to it or read data from it;
- scheduled posts for that channel are no longer published to it.
The channel details (account or page ID, name, username, profile picture URL) and the metrics we retrieved for it are deleted within 30 days, unless you ask us to keep them for your reports. Posts and media you created in AutoFeed stay in your workspace until you delete them. Posts already published on Instagram or Facebook are not removed from those platforms; delete them there if needed.
2. Revoke access from Facebook or Instagram
You can also revoke AutoFeed's access directly at Meta, even without signing in to AutoFeed:
- Facebook: go to Settings & privacy → Settings → Security and login → Business integrations (in some versions: Apps and websites), select AutoFeed and click Remove.
- Instagram: go to Settings → Apps and websites (in some versions: Website permissions → Apps and websites), select AutoFeed under Active and click Remove.
After you revoke access, the token we hold stops working. When Meta notifies us of the removal, or when we detect that the token no longer works, we treat the channel as disconnected and delete its data as described in section 1. To be sure all data is deleted, also send us a request (section 5).
3. Delete content
You can delete individual posts, media files, templates and chat conversations at any time with the Delete action in the app. Deleted items are removed from our active systems within 30 days and from backups within 35 days.
4. Delete a workspace
The owner of a workspace can delete it under Settings → General → Delete workspace, or by emailing privacy@agits.be from the owner's email address.
Deleting a workspace removes, for all its members:
- all posts, captions, schedules, comments and chat conversations;
- all media files, rendered images and templates;
- brand settings and strategy;
- connected channels and their access tokens;
- report data and metrics;
- memberships and pending invitations.
Export first. You can download your media from the media library. For a full export, email support@agits.be before deleting.
An active paid subscription is cancelled when the workspace is deleted.
5. Delete your account
Your AGITS account (email and password) can be used for several AGITS apps. To delete it, email privacy@agits.be from the email address of your account with the subject "Delete my account". We may ask you to confirm the request.
We will then:
- delete your sign-in account and profile;
- remove you from all workspaces you are a member of;
- delete workspaces of which you are the only owner, as described in section 4 (if other members remain, we will first ask you to transfer ownership or confirm deletion);
- confirm completion by email.
6. Request deletion by email
You can always ask us to delete your data, including all data received from Instagram or Facebook, by emailing privacy@agits.be. Please mention:
- the email address of your AGITS account; and/or
- the Instagram username or Facebook page name concerned.
We confirm receipt and complete the deletion within 30 days. We will send you a confirmation when it is done.
7. What is deleted and when
| Data | Deleted from active systems | Deleted from backups |
|---|---|---|
| Access tokens of a disconnected channel | Immediately | Within 35 days |
| Channel details and metrics | Within 30 days | Within 35 days after deletion |
| Workspace content (posts, media, templates, chats, brand, reports) | Within 30 days | Within 35 days after deletion |
| Account data (email, profile, language, accepted terms) | Within 30 days | Within 35 days after deletion |
| IP addresses for abuse prevention | Automatically after max. 30 days | – |
| Technical logs | Automatically after max. 90 days | – |
| Images cached by our content delivery network | Within 30 days | – |
Backups are kept on a rolling basis (point-in-time recovery) and are automatically overwritten after 35 days. We do not restore deleted data from backups except to recover from an incident, in which case we delete it again.
8. What we keep
We keep only what the law requires: invoices and accounting records are kept for the period required by Belgian accounting and tax law (currently 10 years). We may also keep a minimal record that you asked for deletion, to prove that we handled your request.
9. Questions
Email privacy@agits.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority; see our Privacy Policy.
10. Language
This page is available in English and Dutch. Both language versions are equally authoritative.
Related documents: Privacy Policy · Terms of Service · Data Processing Agreement